FAQs

Yes, we do! We ship to almost every country in the world except the following ones. Due to shipping restrictions, we’re sorry and will keep working on this.

• Bahamas
• Yemen
• Cuba
• Iran
• Sudan
• Syria

* Free shipping for all orders over US$45 (Free Product is not included). Otherwise, it costs US$6.

*The shipping cost of the Free Product is not deductible. (If you place order over $459, including free products and other priced products, and you are asked to pay the postage, this is the shipping cost $18 of each free product.)

PS. We have free shipping site-wide promotions during the sale season. Stay tuned!

If you place an order successfully, you will immediately receive a confirmation email. The order confirmation email was sent to the email address, which you used for your order.  Then if the item is shipped, you also will immediately receive a shipping email.

You can then track your parcel here: Track Your Order

If you need any further assistance with tracking your order. Please contact us in following ways:
E-mail: support@astralknots.art

Note: Due to the carrier system, your tracking number information may take up to 2-3 business days to be visible on the carrier website.

✈Worldwide Free Shipping  For Orders Over $45 ✈

Shipping Range

• We can ship to the world & Worldwide free shipping for orders over $45.
• We ship to almost every country in the world. We also offer paid Express Couriers (DHL) as an alternative option.

Delivery Time

• Order Processing: 2-5 Business Days.
• Express Shipping Time (DHL): 6-8 Business Days.
• Standard Shipping Time: 7-20 Business Days.

Note:

1. Other countries not in the list, please see the actual payment page or contact our customer service.

2. This table is for reference only, please see the exact shipping cost and delivery time on the actual payment page.

Wrong Shipping Information

• If you have left a wrong shipping address or contact information, please contact our customer service within 2 hours.
• Please note that it is the responsibility of the customers to enter their shipping address correctly. We are unable to redirect to another shipping address after we have processed and shipped the parcel.
• Contact us at support@astralknots.art

Let me explain why it shows that it has been shipped but the logistics information has not been updated yet.

1. Once the product is handcrafted in our studio and delivered to the carrier, the tracking number will then be uploaded to the order page.
2. Due to international transportation, it takes 3-5 days for the package to arrive at the airport of the international shipping center. During this period, inland shipping information from our studio to the international freight center is temporarily unavailable. Shipping information will only be updated after the package arrives at the international freight center and is scanned.

If after this time you still can’t track your order, please contact us in following ways:
E-mail: support@astralknots.art

For logistical purposes, items in the same order may arrive separately. We do this to ensure that items are shipped to our customers as quickly as possible.

Please contact the carrier. Usually, they will resend your package on the next working day, but sometimes they may ask you to pick up your package at your local post office/access point.

If you need any assistance, please contact us in the following ways:
E-mail: support@astralknots.art

If you have not received your order within the expected shipping times (check delivery times), please contact us in the following ways:
E-mail: support@astralknots.art

We will always be at your service to help you locate the package and keep you informed all the way.

Before contacting us, you may also try contacting your local post office if your tracking number shows your parcel has arrived in your city. Please note that we are not held liable for any incorrect shipping addresses and phone numbers provided during purchase. In case there is a mistake in your shipping information, please let us know ASAP.

Please head over to our shipping methods page to re-check the transit time for your country. On some occasions, there can be a delay to your delivery.

You know sometimes something was out of our control but we are trying our best to solve your problem.

If your delivery date has passed, please contact us at our contact us page and have your order number ready so we can investigate where your order is.

For the usage of the discount code:

• Check to make sure the code was copied properly and click “APPLY”, and then the price will change. If the code still doesn’t work, please contact us: support@astralknots.art.com
• Discount codes cannot be combined. Only one discount code can be used at checkout.

If you have any questions, do not hesitate to contact us via e-mail: support@astralknots.art

For the usage of the discount code:

• If you have a discount code, you can apply it here at the checkout page.

• Check to make sure the code was copied properly and click “APPLY”, and then the price will change.

• If you see an error message, please check if your discount code is valid.
• Discount codes cannot be combined. Only one discount code can be used at checkout.

If the code doesn’t work, please contact us: support@astralknots.art

Usually, we can modify the order information for you before delivery, such as zip code, address, product replacement, etc. But please contact us as soon as possible.

please contact us in following ways:
E-mail: support@astralknots.art

As soon as you place your order, we’re on it – We know you want to receive your package ASAP! Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are only able to cancel your order if it has not been processed at our warehouse. In case your order is already forwarded to the carrier, unfortunately, we can’t cancel it, so it is important to contact us ASAP.

Please check your address on your confirmation email which is sent after purchase.

• If the product has not been shipped, don’t worry, please send us the correct address as soon as possible so that it can be changed.
• If the product has already been shipped, we are sorry for that. Anything can’t be changed in this situation. Maybe you can pay more attention to the logistics, you can get it from your local post office when your package arrives your country. We sincerely apologize for any inconvenience that we caused.

Please contact us by email: support@astralknots.art within 24 hours of placing your order.

Yes. You will receive a confirmation email shortly after placing your order. To ensure that this goes into your inbox please add support@astralknots.art to your contacts, otherwise your confirmation email may end up in your spam folder. If you have not received your order confirmation email please contact us.