Shipping & Delivery Policy

At Astral Knots, we offer a curated selection of products, ranging from 100% personalized custom artworks to high-quality ready-to-ship items.

Please review our shipping process and timelines below so you know exactly when to expect your order.

1. Processing & Production Timelines

Because we offer different types of products, the time it takes to prepare your order for shipment depends on what you purchase:

• A. Ready-to-Ship (Standard) Products Orders containing only standard, non-customized items are typically processed, packed, and dispatched within 1 - 3 business days.

• B. Custom (POD) Products Unlike ready-to-ship items, custom orders require a dedicated artisanal process:

  • Artwork & Proofing (1-2 Business Days): Our artists will create your design and email you a digital proof.

  • Customer Review (Up to 48 Hours): You have up to 48 hours to review the proof. Note: If we do not receive a response within 48 hours, the design will be auto-approved and pushed to production.

  • Production Time (2-5 Business Days): After the artwork is approved, it takes 2 to 5 business days for printing, hand-finishing, and quality inspection.

• C. Mixed Orders If your order contains both custom items and ready-to-ship items, they may be shipped in separate packages to ensure you receive your standard items as quickly as possible. You will receive a separate tracking number for each package.

2. Estimated Transit Times

We are proud to ship our products worldwide. The following are the estimated transit times after your order has left our facility:

• United States: 7 - 12 Business Days

• UK, Canada, Australia: 7 - 12 Business Days

• Europe: 7 - 15 Business Days

• Rest of the World: 10 - 20 Business Days

Please note: During peak holiday seasons (e.g., November/December, Valentine's Day), carriers often experience a surge in parcel volumes, or unforeseen delays like customs inspections may occur. We appreciate your patience during these times.

3. Shipping Rates & Free Shipping

Shipping costs are calculated at checkout based on your delivery destination and the shipping method selected.

• Free Standard Shipping: We frequently offer free standard shipping for qualifying orders. Please refer to our website's announcement bar or the checkout page for the current free shipping threshold and active promotions.

4. Order Tracking

All orders are shipped with tracking. As soon as your order is dispatched, you will receive a Shipping Confirmation email containing your tracking number. Please allow 1-3 business days for the carrier's system to update the tracking information after you receive the email.

5. Address Changes & Delivery Issues

• Address Accuracy: Please double-check your shipping address at checkout. If you need to update your address, you must contact us at orders@astralknots.art within 12 hours of placing the order. Once an order has been processed or shipped, we can no longer modify the delivery address.

• Lost or Stolen Packages: We are not responsible for packages that are marked as "Delivered" by the carrier but are missing or stolen. Please ensure you provide a secure delivery location.

6. Customs, Duties, and Taxes

• USA & Australia: Typically, no customs duties are charged for standard personal orders.

• International (EU/UK/CA/Rest of World): International shipments may be subject to import taxes, duties, or customs fees levied by the destination country's government. These charges are the sole responsibility of the recipient. Astral Knots has no control over these fees. If a package is returned to us due to unpaid customs fees, we cannot issue a refund.

7. Need Help?

If your order is experiencing an unusual delay or you have any questions about your shipment, please reach out to our fulfillment team:

• Email: orders@astralknots.art

• Company Name: Astral Knots Creative Limited