Privacy policy

Privacy Policy

Last Updated: August 3, 2026

At Astral Knots Creative Limited ("we", "us", or "our"), accessible from https://astralknots.art (the "Site"), one of our main priorities is the privacy of our visitors and customers. This Privacy Policy document contains types of information that is collected and recorded by Astral Knots and how we use it, whether you are purchasing ready-to-ship items or personalized custom products.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

1. Information We Collect

When you visit our site or place an order, we collect certain information about you, including:

  • Personal Identification Information: Name, billing address, shipping address, email address, and phone number.

  • Order & Transaction Data: Details about payments to and from you, and other details of products you have purchased from us (including both standard and custom items).

  • Customization Content (For Custom Orders Only): Any digital images, photographs, or text uploaded by you specifically for the purpose of creating personalized Print-on-Demand (POD) products.

2. How We Use Your Information

We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our website and fulfillment services for all product types.

  • Process your orders and communicate with you regarding your purchases.

  • Facilitate our Proof Review Process (applicable only to custom orders), sending you design proofs for your review and approval prior to production.

  • Improve, personalize, and expand our website and customer service.

  • Comply with legal obligations, prevent fraud, and resolve disputes.

3. Data Handling for Custom Orders (Proof Review Process)

For customers purchasing personalized POD items, additional data processing steps apply:

  • We use your provided email to send digital proofs of your custom artwork.

  • Your uploaded photos and custom designs are securely stored solely for the purpose of fulfilling your specific custom order and managing the proof approval workflow. They will never be sold, rented, or used for public marketing without your explicit written consent.

4. Sharing Your Information

We may share your personal data with trusted third parties strictly necessary to operate our business and fulfill your orders, such as:

  • Production & Fulfillment Partners: Third-party printing facilities that produce our custom items, and warehouses that dispatch our ready-to-ship products.

  • Shipping & Logistics Providers: Couriers responsible for delivering your package.

  • Service Providers: Shopify (our e-commerce platform) and payment gateways (such as PayPal and credit card processors) to securely handle transactions.

5. Cookies and Tracking Technologies

Like any other website, Astral Knots uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. This information is used to optimize the users' experience and track site traffic in compliance with regional privacy laws.

6. Your Data Protection Rights (GDPR & CCPA Compliance)

Depending on your location (such as the European Economic Area or California, USA), you have certain data protection rights:

  • The right to access, update, or delete the information we have on you.

  • The right to object to or restrict the processing of your personal data.

  • If you wish to exercise any of these rights, please contact us.

7. Contact Us

If you have any questions or concerns about our Privacy Policy or data practices, please reach out to us:

  • For Order & Fulfillment Inquiries: orders@astralknots.art

  • For General & Other Information: support@astralknots.art

  • Company Name: Astral Knots Creative Limited

  • Company Address: RM502C, 5/F, HO KING COMM CTR, 2-16 FAYUEN ST, MONGKOK KOWLOON, HONG KONG